MAYA BAGEL EXPRESS
Refund, Cancellation & Pickup Policy

Check your pickup location before ordering

Customers must verify the restaurant location and street address, order details, and pickup date and time before submitting payment. Your order will be prepared at the location identified in your order confirmation.

Prepared orders that are not picked up

Once Maya Bagel Express correctly prepares your order and makes it available for pickup at the confirmed location at the communicated pickup time, no refund will be issued solely because you fail to pick up your order, go to a different location, or change your mind.

Selecting the wrong location does not entitle you to a refund, transfer, or complimentary remake after your order has been prepared correctly at the selected location, except as required by law.

Cancellations and changes

Cancellation requests must be emailed immediately after you decide to cancel to support@mayabagelexpress.com. Include your name, order number, selected restaurant location, and telephone number.

We evaluate cancellation requests based on when the email is received and the order’s preparation status at that time. Sending an email does not guarantee that preparation can be stopped. We will confirm the outcome by email.

If we approve a cancellation request received before preparation begins, we will refund the canceled items. Once an order has been correctly prepared and made available as agreed, our prepared-order policy applies, subject to refunds required by law.

For other order changes, contact the selected restaurant immediately. Changes are subject to availability and confirmation.

Pickup and food safety

Please collect your order promptly. We hold orders for a reasonable pickup period consistent with safe food-handling requirements and operating hours. Food that can no longer be safely held may be discarded. Discarding an uncollected order does not, by itself, create a right to a refund.

Order problems and required refunds

Contact the selected restaurant promptly with your order number and details if your order is incorrect, food is unsafe, a charge is duplicated or unauthorized, or your order was not available as agreed. We will review the issue and provide an appropriate correction, replacement, or refund as required by applicable law.

This policy does not restrict any customer right or remedy that cannot legally be waived.

Orders placed through Toast

This policy applies to pickup orders placed directly with Maya Bagel Express, including through our Toast-powered ordering channels. Cancellation requests must be emailed immediately after you decide to cancel to support@mayabagelexpress.com. Contact the selected restaurant for other changes or refund questions. Orders through other platforms may also be subject to those platforms’ applicable terms.